PRIVACY POLICY
Last updated & Effective as of: October 23, 2025
Welcome to Atman Vox
At Atman Vox, we believe in radical transparency. Just as we encourage you to express your authentic self, we're committed to being upfront about how we handle your information. This Privacy Policy explains what we collect, why we collect it, and how we protect it-in plain language, without the legal runaround.
Operated by: Wildhornbill e-Business solutions (OPC) Private Limited
Location:Bengaluru, Karnataka, India
Contact: support@atmanvox.com | +91 799-655-3331
By using our website and services, you agree to this Privacy Policy. If something doesn't sit right with you, reach out-we're here to listen.
1. WHAT INFORMATION WE COLLECT
We only collect what we need to serve you better. Here's the breakdown:
1.1 Personal Information
When you create an account, place an order, sign up for our newsletter, or leave a review, we may collect:
- Name
- Email address
- Phone number
- Age
- Shipping and billing address
1.2 Payment Information
We use Razorpay as our secure payment gateway. We do not store your credit/debit card details, CVV, or banking information on our servers. All payment data is encrypted and handled directly by Razorpay in compliance with PCI-DSS standards.
1.3 Browsing and Device Information
To improve your experience, we automatically collect:
- IP address
- Browser type and version
- Device information (mobile, desktop, OS)
- Pages visited and time spent on site
- Referral source (how you found us)
- Location data (country/city level, not precise GPS)
1.4 Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
- Remember your preferences
- Analyze site traffic via Google Analytics
- Show you relevant ads through Facebook Pixel / Meta Ads
- Optimize your shopping experience
You can disable cookies in your browser settings, but some features may not work properly.
2. HOW WE USE YOUR INFORMATION
We use your data to:
- Process and fulfill your orders, including shipping and payment confirmation
- Manage your account and provide customer support
- Send order updates, shipping notifications, and transactional emails
- Deliver our newsletter and promotional offers (only if you opt in)
- Improve our products and website based on user behavior and feedback
- Personalize your experience with relevant content and recommendations
- Prevent fraud and ensure the security of our platform
- Comply with legal obligations, including tax and regulatory requirements
- Display testimonials and reviews (with your name and location, if provided)
We will never sell your personal information to third parties.
3. HOW WE SHARE YOUR INFORMATION
We share your data only when necessary:
3.1 Service Providers
We work with trusted partners to deliver our services:
- Payment processing: Razorpay
- Shipping and logistics: Delhivery, Blue Dart, and others
- Email marketing: Mailchimp
- Analytics and advertising: Google Analytics, Facebook/Meta
These partners are bound by confidentiality agreements and use your data only for the purposes we specify.
3.2 Legal Compliance
We may disclose your information if required by law, court order, or government authority, or to protect our rights, property, or safety.
4. DATA RETENTION
Typically, we retain your data for up to 5 years after your last interaction, unless required to do so by law. This data is used for:
- Fulfill the purposes outlined in this policy
- Comply with legal, accounting, or regulatory requirements
- Resolve disputes and enforce our terms
Once your data is no longer needed, we securely delete or anonymize it.
5. YOUR RIGHTS
You are in control. You have the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Delete your account and personal data (subject to legal obligations)
- Opt out of marketing emails at any time (via unsubscribe link)
- Withdraw consent for data processing where consent was given
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at support@atmanvox.com.
6. DATA SECURITY
We take security seriously. We implement:
- SSL/TLS encryption for data transmission
- Secure servers and firewalls to protect stored data
- Access controls limiting employee access to personal information
- Regular security audits and updates
However, no system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. Use strong passwords and keep your account credentials confidential.
7. COOKIES AND TRACKING
7.1 What Are Cookies?
Cookies are small text files stored on your device that help us remember your preferences and analyze how you use our site.
7.2 Types of Cookies We Use
- Essential cookies: Required for the site to function (e.g., shopping cart)
- Analytics cookies: Help us understand user behavior (Google Analytics)
- Advertising cookies: Enable personalized ads (Facebook Pixel)
- Preference cookies: Remember your settings and choices
7.3 Managing Cookies
You can control or delete cookies through your browser settings. Note that disabling cookies may limit certain features of our website.
8. THIRD-PARTY LINKS
Our website may contain links to external sites (social media, partner brands, etc.). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing your information.
9. CHILDREN'S PRIVACY
Atman Vox is intended for individuals 18 years and older. We do not knowingly collect personal information from children under 18. If we discover we have collected such data, we will delete it immediately. If you believe a child has provided us with their information, contact us at support@atmanvox.com.
10. INTERNATIONAL DATA TRANSFERS
We operate in India and Australia. Your information may be transferred to and processed in countries where our service providers operate. We ensure that such transfers comply with applicable data protection laws and that your data remains protected.
11. TESTIMONIALS AND REVIEWS
By submitting a review or testimonial, you consent to us publishing it on our website, social media, or marketing materials, along with your name and location (if provided). We may edit reviews for clarity or length. If you wish to remove your testimonial, contact us at support@atmanvox.com.
12. BEHAVIORAL REMARKETING
We use remarketing services (Google Ads, Facebook Ads) to show you relevant ads after you visit our website. These ads are based on your browsing behavior and may appear on third-party platforms. You can opt out of personalized ads through your ad settings on Google and Facebook.
13. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We'll post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.
Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
14. GRIEVANCE REDRESSAL
We're here to answer your questions and address your concerns.
For general inquiries:
Email: support@atmanvox.com
Subject: "Grievance - [subject]"
We will respond to your request within 24-48 hours.
For privacy-related concerns or to exercise your rights:
Email: support@atmanvox.com
Subject:"Privacy Request - [subject]"
We will respond to your request within 24-48 hours.
15. LEGAL COMPLIANCE
This Privacy Policy is published in compliance with:
- Information Technology Act, 2000 (India)
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Information Technology (Intermediaries Guidelines) Rules, 2011
- Australian Privacy Act 1988 (for Australian customers)
YOUR VOICE MATTERS
At Atman Vox, we build a community rooted in trust, authenticity, and respect. Your privacy is part of that foundation. If you have questions, concerns, or feedback, we want to hear from you.
We appreciate your trust and thank you for being part of the Atman Vox family.
- The Atman Vox Team
Note - Our store is powered by Shopify, which also processes your data to help us provide our Services. You can view their privacy policy at Shopify Privacy Policy