Last Updated: October 23, 2025

At Atman Vox, we believe in clear and fair transactions. Here's how cancellations and refunds work.

PART 1: CANCELLATIONS

1. Cancellation Window

Many of our products are Made to Order. You can cancel your order:

• Within 24 hours of placing it, before it enters production. Once production begins, the order cannot be cancelled.

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2. How to Cancel

• Via Email:
• Email: support@atmanvox.com
• Subject: Order Cancellation - [Order Number]
• Your Account: My Orders → Select Order → Cancel

We shall confirmation within 24 hours via email.

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3. Custom Items

Custom or printed items cannot be cancelled once production starts (usually within 24 hours).

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4. Automatic Cancellations

Orders may be cancelled if:

• Product unavailable
• Payment fails
• Logistics issues
• Force majeure events

Full refund within 5-7 days if we cancel.

PART 2: REFUNDS

5. When You're Eligible

Refunds apply if:

 

• Order cancelled within 24 hours
• Item defective, damaged, or incorrect
• Failed delivery
• Order cancelled by us

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6. Refund Method

Refunds go to the original payment method. If not possible, we'll process via bank transfer (NEFT/IMPS).

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7. Timeline

 

• Cancellation refund: 3-5 business days
• Return refund: 3-5 days after inspection
• Bank reflection: 5-10 days (varies by bank)

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8. Refund Amounts

 

• Full Refund: Cancellations before shipping or our fault
• Partial Refund: Deductions for return shipping, payment processing (1-3%), or pickup fees (₹150)
• Not Refunded: Shipping, customs, or taxes (unless our error)

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9. Failed Delivery

If delivery fails (wrong address, unavailable customer, refusal), The refund will be issued for the order value after deducting the return shipping cost.

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10. Discounts & Gifts

Refund = amount paid after discounts. Free gifts must be returned for full refund; else, gift value deducted.

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11. International Orders (Australia)

Refunds in AUD, subject to exchange rate and conversion fees. Customs duties/taxes are non-refundable.

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12. No Refund Scenarios

No refund for:

 

• Custom/printed items (unless defective)
• Returns after 7 days
• Items not in original condition
• "Changed my mind" reasons
• Customer damage
• Orders cancelled post-shipping

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13. Checking Refund Status

Track via your account or refund email. If not received after 10 days → contact support@atmanvox.com.

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14. Fraudulent Orders

We may verify or cancel suspected fraud orders. Chargebacks without contacting us first may lead to account suspension.

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15. Disputes

Email support@atmanvox.com with your order number and reason. Response within 3-5 business days.

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16. Grievance Redressal

Email:support@atmanvox.com
Subject: Refund/Cancellation Grievance - [Order Number]

 

INDIA

Phone: +91 799-655-3331 (between 9 AM - 7 PM, Monday - Saturday)
WhatsApp: +91 799-655-3331

 

AUSTRALIA

Phone: +61 406-605-753 (between 7 AM - 7 PM, Monday - Saturday)
WhatsApp: +91 406-605-753

 

Acknowledgment: 48 hours | Resolution: 30 days

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17. Legal Compliance

Complies with:

 

• Consumer Protection Act, 2019 (India)
• Information Technology Act, 2000
• Australian Consumer Law

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QUICK REFERENCE

Cancellation	Within 24 hrs of placing the order
Custom Items	Non-cancellable after production
Refund Method	Original payment / Bank transfer
Timeline	3-5 days processing + 7-10 bank
Shipping Refund	Only if our error

Our Commitment

At Atman Vox, we stand for fairness and transparency. If you need a cancellation or refund, we'll make it smooth and fair.

We appreciate your trust and thank you for being part of the Atman Vox family.

- The Atman Vox Team